Privacy Policy

Please read this Privacy Policy carefully as it explains how your personal information is collected, used, and shared when you visit or make a purchase from thedankdog.com website (the "Site"). This policy also outlines how The Dank Dog Collective LLC may use and disclose such information. provided, as well as your ability and rights to control certain uses of it.

By using the services on our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, and you agree to our Terms of Use, which are incorporated by reference. If you do not agree, stop accessing or using our services and website and see information below about your rights.

1. PERSONAL INFORMATION WE COLLECT

The Dank Dog Collective LLC collects information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”) and may include the following kinds of information to the extent they identify you or your household:
When you visit the Site, we automatically collect Personal identifiers, such as your name, date of birth, phone number, email address, postal address. And certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies: (1) “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. (2) “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. (3) “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
See the Section below on Cookies for more information about how we collect information about your online activity.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including financial and commercial information, such as your method of payment credit card number, billing address, and related financial information such as shipping address, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Account information, if you choose to create an account or enroll in one of our loyalty programs we also collect your account number, username and password, and similar data.
Audio, electronic, and visual information, such as photos and other information you post on our Sites or Apps. This includes information you provide from your social networking sites, such as social media account ID, profile photo, and other data made available when you choose to link your social media accounts or loyalty accounts.
Internet network activity, such as how you use our Sites or Apps, the products you have viewed, and what website you visit when you leave. We also collect information through cookies and similar technologies that may capture your internet protocol (IP) address, personal device identifiers, the type of browser you are using, your operating system, ISP information, and similar online identifiers.
Geolocation information from your IP address, which links to the region you live in, or if your location settings on your device are set to share your location with us.
Personal Information does not include publicly available information in government records or any data that has been de-identified, aggregated, or otherwise anonymized.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Provide you with products, information, or services that you have requested or agreed to receive, such as processing and delivering your orders.
Additionally, we use this Order Information to: (1) Communicate with you; (2) Screen our orders for potential risk or fraud to prevent and detect crime or fraud.; and (3) When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Process your registration and/or enrollment in any loyalty programs, including by verifying that your email address is active and valid;
Contact you with information, newsletters, and promotional materials from The Dank Dog Collective LLC or on behalf of our third-party partners and any affiliates.
Enable you to participate in a variety of features on our Sites or related Apps, such as sweepstakes, message boards, other communication features, user-generated content functions, social media, and interactive features.
Enable you to interact and connect with third-party services like social media platforms.
Address problems with the Site and services, such as technical errors, bugs, and to prevent unauthorized activity.
Analyze and understand how you use and interact with our Site to develop new products or services, or enhance or improve our existing content, products, and services.
Improve user experience and enable customizations;
Provide you with targeted offers and advertising.
Operate our day-to-day business.
We will not use the personal information we collect for materially different purposes without first making reasonable efforts to notify you.

3. WHERE WE COLLECT YOUR PERSONAL INFORMATION

We collect your Personal Information from the following sources:
You, when you buy something; register or create an account; enroll in one of our loyalty programs; maintain a Wish List; request information from us; sign up for our newsletters or email list; enter a contest, sweepstakes or other promotion; fill out a survey; request customer support; communicate with or contact us; or otherwise use the Site and its services.
Cookies and similar website interaction technologies, when you use our Sites or Apps as described in the section on Cookies below.
Social media platforms, when you interact with us on social media. For example, the Services may give you the option to link to your Facebook or other social media account, follow us, or share content on our account, your account, or your friends’ account. Based on the way you have set your privacy settings on your social media accounts, most social media platforms, like Facebook, analyze data about how you interact with our Site and services and combine it with information on other users to provide us information about your name, profile name, demographic information, contact information, region, interests, and usage data. In addition, we may receive information about you if other users interact with us on social media and information about you is visible to us, for example the fact that you are “friends” or other public-facing profile information.
Business partners, if they either have your consent or another legal basis to share your information with us. If you provide your personal information to other businesses, we do not control how they treat your information and are not responsible for their conduct. Instead, you should look to those businesses’ policies and notices to understand how they treat your information and how to exercise your rights.

4. SHARING YOUR PERSONAL INFORMATION

To accomplish the purposes listed above, we share the information we share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use GoDaddy Inc. to power our website & online store--you can read more about how GoDaddy Inc. uses your Personal Information here.
Service providers, including businesses, professionals, or technical support providers to help us operate our business and the Services by doing things like processing your payment and shipping your order, or analyzing sales data to help us develop new products.
Third Parties Promoting Sweepstakes, Contests, and Other Promotions, if you choose to enter one of our promotions, we may disclose your information to third parties or the public in connection with running the promotion or announcing winners.
Co-sponsors, when you use certain areas of our Sites and Apps, you may be interacting with third parties, such as advertisers that provide products and services or rewards programs. We may share information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.
Marketing Partners, such as vendors who help us place ads, customize them to certain audiences or users, understand whether those ads are successful, and improve our marketing efforts. We may also share with our marketing partners that may have offers of interest to you.
Legal Matters; Safety: We may be permitted or required by law to access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety. We may disclose your information to protect the security of our Sites and Apps, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our Site and services, or the rights of any third party.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Sale or Transfer of Business or Assets, if we sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use information provided through the Sites and Apps in a manner that is consistent with this Privacy Policy.
Aggregate or Anonymous Non-Personal Information, we may aggregate, anonymize, or de-identify your Personal Information and share it with third parties for marketing or analytics. Data that is aggregated, anonymized or de-identified is not Personal Information as that term is defined under California law.
We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics if you prefer here.
If there are instances when we need to disclose your information, we will provide you information about what categories of parties may receive your Personal Information at that time.

5. COOKIES

Our Sites and Apps use cookies, tags, pixels, and similar technologies (“Cookies”) to provide, customize, evaluate, improve, and protect our Site and services.
A Cookie is a small piece of text that is placed on your website browser, device, or hard drive when you visit a website or use an application. These include our own first-party Cookies as well as third-party Cookies of our service providers and marketing partners. Cookies serve a variety of functions, like enabling us to remember your log-in information when you visit our Sites. You can find out more about Cookies in general and how they work at Cookiepedia.
What Information Do Cookies Collect? Cookies collect online identifiers such as your IP address, device identifier, advertising identifier, or similar unique digital identifier. Cookies use these online identifiers to track your commercial activity, such as products or services purchased or considered, internet activity, including browsing history, search history, and information regarding your interaction with our Sites, Apps, or a given advertisement. Finally, this information may be used by The Dank Dog Collective LLC or our marketing partners to draw inferences and create a profile about your consumer preferences or trends.
We use Cookies for the following purposes: (1) Strictly Necessary. These Cookies are necessary to make the Sites and Apps run and enable basic functions like page navigation. They also help us identify and control trusted web traffic, as well as detect and prevent fraud or malicious activity. Finally, they ensure the Sites and Apps responds to your instructions, such as remembering items you have added to your cart. (2) Performance and Analytics. Cookies help us analyze how you interact with our Sites and Apps to improve user experience and functionality. (3) Customization. We also use Cookies to remember your preferences and customize your user experience. For example, these Cookies can remember your log-in information so you don’t have to sign in every time you return to our Sites. (4) Advertisements. Cookies allow us and our marketing partners to deliver advertisements that are relevant and meaningful to you. Some of our marketing partners may use these cookies to build a profile of your interests, target advertising on our Sites or others, and measure the efficiency of advertisements.
If you wish to prevent cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. If you block cookies, certain features on our website may not work. For more information on how you can customize your browser’s cookie setting please visit the link to your web browser: Chrome | Google | Safari | Internet Explorer | Mozilla

6. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by using the following links outlining each marketing platform we will use or could use in the future, which we are not obligated to inform you of which marketing platforms we utilize: (1) Facebook (inclusive of Instagram) (2) Google (3) Bing
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

7. YOUR CHOICES AND OPT-OUTS

We provide our customers with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service under certain circumstances.
To opt-out of marketing communications, please use one of these convenient methods: Email Offers, if you do not want to receive marketing emails from us click the unsubscribe link in the footer of the marketing email. You may also opt-out of receiving emails from us by sending an email to hello@thedankdog.com with “Do Not Email” in the subject line.
Additionally, we are not responsible for informing third parties (including without limitation our third-party service providers or partners) with whom we have already shared your Personal Information of any changes requested pursuant to this section.

8. YOUR CALIFORNIA RIGHTS

California residents may have additional rights over their Personal Information.
The Right to Request More Information. You may have the right to request more information about how we treated your Personal Information in the past 12 months, including: (a) The categories of Personal Information we collected about you; (b) The categories of sources from which we collected that information; (c) Our business or commercial purpose for collecting that information; (d) The categories of third parties with whom we shared that information; and/or (e) The specific pieces of Personal Information we have collected about you.
The Right to Request Access. You also may have the right to request access to your Personal Information.
The Right to Request Deletion. Under certain conditions, you may have the right to request that we delete your Personal Information. Please note that simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.
How to Exercise these Rights. To submit a request to exercise these rights you may contact us at hello@thedankdog.com
If you make a request, we will acknowledge that we have received it within ten days. If you do not receive a response, please ensure your request was submitted properly using Personal Information. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Designating an Authorized Agent. You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
Do Not Track Requests. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our Sites and Apps do not recognize “Do Not Track” signals.
Third-Party Marketing and Selling. We do not sell your Personal Information to third parties. If you are a California resident, you may request information about our disclosure of Personal Information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us at hello@thedankdog.com You must put the statement “Third-Party Marketing Opt-Out” in the subject field.
No Discrimination. We will not unlawfully discriminate against you for exercising any of these rights.

9. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The Sites and Apps may have links to third-party websites and mobile applications, which may have privacy policies that differ from our own.
We are not responsible for the practices of such sites and apps.
Our Sites and Apps may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you.
In some cases, we may know that you clicked on a social plugin, such as an Instagram Follow button, or receive other information from the social media sites.
Similarly, if you have previously provided Personal Information to a third party operating a plug-in on the Sites or Apps, then such third party may recognize you on the Sites or Apps.
Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read those policies carefully to understand their policies and your options.
As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

10. PUBLIC FORUMS

Any information you may disclose on our Sites or Apps, in blogs, on message boards, in chat rooms, or on other public areas on the Sites or Apps or other third-party websites that the Sites or Apps may link to, becomes public information.
Please exercise caution when disclosing Personal Information in these public areas.

11. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Your Personal Information may be stored on servers in the United States and is subject to the laws of the United States, where the data protection and other laws may differ from those of other countries.
Your Personal Information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.

12. CHANGES

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time.
When we do, we will post the change(s) on the Sites and Apps.
Your continued use of the Sites and Apps following the posting of changes to these terms means you accept these changes.
If we change the Privacy Policy in a material way, we will take reasonable steps to notify.

13. MINORS

Protecting a minor’s privacy is important to us.
Individuals under the age of 18 are considered minors on our Site.
Minors under age 13 are not allowed on our Site.
We do not direct the Sites or Apps to – nor do we knowingly collect any Personal Information from – children under the age of thirteen.
Minors under 18 and at least 13 years of age are permitted to use our Site services only if they have the appropriate permission and direct supervision of their parent or legal guardian who is the owner of the account.
The Minor's legal guardian(s) are responsible for any and all account activity conducted by a minor while using our Site & services on their account.
You may wish to use commercially-available parental control protections, such as computer hardware, software, or filtering services, in order to limit access to various material online that may be inappropriate for minors. See here for more information.
If The Dank Dog Collective LLC learns that a minor under the age of thirteen has provided Personal Information, we will use reasonable efforts to promptly remove such information.
These restrictions are in place for legal reasons, not because we think kids or teens are any less creative or capable.

14. HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy or the practices described herein, you may contact us by e‑mail at hello@thedankdog.com or by mail using the details provided below:

The Dank Dog Collective LLC

dba The Dank Dog Ranch

dba The Dank Dog Soap Co.
ATTN: Compliance Department
16357 Woods Valley Road

Valley Center, CA 92082

San Diego County

United States of America

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